TYLER – Tyler ContinueCARE Hospital was recently recognized with an Excellence Through Insight award for “Overall Physician Satisfaction” by HealthStream, Inc. According to a news release from Trinity Mother Frances Hospitals and Clinics, Tyler ContinueCARE was awarded the honor for commitment to excellence in medical staff satisfaction. To qualify for an award, a hospital must have been a medical staff satisfaction client of HealthStream in 2013, scored in the 75th percentile or higher, and conducted a minimum of 50 physician surveys. Tyler ContinueCARE was chosen for receiving the highest ratings in medical staff satisfaction from among HealthStream’s clients, as well as for exceeding industry standards.
“I think this award really exemplifies the culture of caring for the patient first, with the partnership of the physicians,” said Stephanie Hyde, RN, MSN, CEO of Tyler ContinueCARE Hospital. “Through that partnership we can ensure we provide quality care to the patient through a difficult or complicated, long-term illness requiring hospitalization of more than 25 days. For the partnership to be successful, it requires diligent teamwork between clinical staff and physicians. Studies show when the physician is satisfied, the patient is much more satisfied with the care they receive. The physician is confident in clinical staff managing the care of the patient, and feels comfortable in that facility as his or her support when caring for their patients.”
HealthStream CEO Robert A. Frist, Jr. said, “We applaud Tyler ContinueCARE Hospital’s high-level commitment to excellence in healthcare, and we are pleased to recognize their achievement through our presentation of an Excellence Through Insight” award.” This is Tyler ContinueCARE Hospitla’s first time to receive this award. Winners will be recognized during an Awards Dinner at the HealthStream Leading Innovation Patient Experience conference in September in New Orleans, Louisiana.
“This award highlights our staff’s commitment to excellence and their dedication to our Sacred Work culture in supporting our medical staff and serving the needs of our patients – meaning that every individual is treated with dignity and respect, from our physician/nurse interactions to our patient interactions,” said Hyde. “As Tyler ContinueCARE Hospital enters its 10th year in partnership with Trinity Mother Frances, this achievement serves as a reminder that Physician satisfaction is an important component in patient and employee satisfaction, which are foundational to a successful hospital.”
The Trinity Mother Frances website describes Tyler ContinueCARE Hospital as a “separate, fully licensed acute care ‘hospital within a hospital'” at Mother Frances Hospital that “provides quality, compassionate care to acutely ill patients with intensive and complex medical treatments.”