TYLER — Tyler’s City Council has approved the purchase of software from Coplogic, Inc. for the purpose of implementing online police reporting. “This service will provide a convenient way to report minor incidents, crime tips and submit forms through an online service, available 24 hours a day, 7 days a week,” said Police Chief Gary Swindle. “Plus, it provides a user friendly interface that even the most novice computer user can navigate.”
The new system will allow citizens to make their own report of certain specified incidents both criminal and non-criminal in nature. Additionally, citizens may file reports in various languages so that reporting is accessible to communities who may have been reluctant to file their reports previously.
According to officials, benefits include convenient online reporting to citizens while also freeing up time for Officers to pursue other duties and responsibilities. Processing time will decrease in the records division, and officers will be able to reallocate resources to proactively focus on crime trends and decrease response time for priority calls, according to officials. “Incident specific messages will provide the citizen with the same information an officer would in the field,” said Chief Swindle. “So there will be no difference between the interactions with the Police Department online or with an officer on scene.”
Once the software has been installed, citizens will be able to go to http://www.TylerPolice.com to file their reports online. Once a report has been submitted, citizens will be issued a temporary report which is traceable in the online system as well as the agency’s Records Management System.
“This is an outstanding example of demonstrated results from our Lean Six Sigma program,” said Tyler City Manager Mark McDaniel. “I am so proud of Lt. David Long for his work on this project.”Upon approval, reports will be issued a permanent case number and an email will be sent to the citizen with a PDF attachment of the report that is suitable for insurance claims.
Coplogic, Inc. requires a one-time set up fee of $12,500 plus $10,000 annually for License and Maintenance. In return, this software will save the department and city $42 per report filed online, in addition to time savings for both officers and citizens, according to officials.